The Impact of Job Satisfaction on Employee’s Performance (A Case of Accra Technical University)

Esther Ansah Dortey; Sonia Elizabeth Tetteh; Evelyn Brookman Akrah

doi:doi:10.11648/j.jhrm.20221003.11

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The Impact of Job Satisfaction on Employee’s Performance (A Case of Accra Technical University)

Esther Ansah Dortey, Sonia Elizabeth Tetteh, Evelyn Brookman Akrah

Published in Journal of Human Resource Management (Volume 10, Issue 3)

Received: 26 June 2022 Accepted: 28 July 2022 Published: 9 August 2022

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Abstract

In almost all cases, essence of job satisfaction is very crucial to the long-term growth of any social system and for that matter business organization across the globe. In well-managed organizations, employees are seen as the root source of quality and productivity gains. Essentially, such organizations do not only depend on capital investment, but also views employees, as the fundamental source of improvement so as to operate effectively. The aim of the study was to examine the impact of job satisfaction on employee’s performance among staffs of Accra Technical University - suggesting ways it might help the organization in improving the job satisfaction level among the employees. Using the mixed methods design, a total of eighty participants were selected based on convenience sampling technique. With regards to the quantitative approach, self-administered questionnaires were administered to a total of sixty-nine (69) staff in order to obtain data on job satisfaction and employee performance. For the qualitative data, the sample also included eleven (11) Heads of departments who were interviewed on their perception and attitudes of their employees towards their job. Findings revealed that, job satisfaction is one major source of quality and productivity gains in Accra Technical University. Staffs were generally satisfied with competitiveness of salaries; benefits associated with job and information systems in the organization. However, employees were not satisfied with work dynamics relating to pay and monetary rewards, policies regarding promotion, safety and security measures, working conditions, recognition and praise, work related stress and coworker support. Also, the relationship between job satisfaction and employee performance was statistically significant implying that highly satisfied staffs perform significantly better with regards to performance or output. Findings are discussed in the light of Herzberg’s two-factor theory, Adams equity theory and other related literature in the field. Implications of findings are also duly discussed.

Published in	Journal of Human Resource Management (Volume 10, Issue 3)
DOI	10.11648/j.jhrm.20221003.11
Page(s)	77-91
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2022. Published by Science Publishing Group

Keywords

Coworker, Satifactions, Employee, Determinants

References

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APA Style

Esther Ansah Dortey, Sonia Elizabeth Tetteh, Evelyn Brookman Akrah. (2022). The Impact of Job Satisfaction on Employee’s Performance (A Case of Accra Technical University). Journal of Human Resource Management, 10(3), 77-91. https://doi.org/10.11648/j.jhrm.20221003.11

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ACS Style

Esther Ansah Dortey; Sonia Elizabeth Tetteh; Evelyn Brookman Akrah. The Impact of Job Satisfaction on Employee’s Performance (A Case of Accra Technical University). J. Hum. Resour. Manag. 2022, 10(3), 77-91. doi: 10.11648/j.jhrm.20221003.11

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AMA Style

Esther Ansah Dortey, Sonia Elizabeth Tetteh, Evelyn Brookman Akrah. The Impact of Job Satisfaction on Employee’s Performance (A Case of Accra Technical University). J Hum Resour Manag. 2022;10(3):77-91. doi: 10.11648/j.jhrm.20221003.11

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@article{10.11648/j.jhrm.20221003.11,
  author = {Esther Ansah Dortey and Sonia Elizabeth Tetteh and Evelyn Brookman Akrah},
  title = {The Impact of Job Satisfaction on Employee’s Performance (A Case of Accra Technical University)},
  journal = {Journal of Human Resource Management},
  volume = {10},
  number = {3},
  pages = {77-91},
  doi = {10.11648/j.jhrm.20221003.11},
  url = {https://doi.org/10.11648/j.jhrm.20221003.11},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jhrm.20221003.11},
  abstract = {In almost all cases, essence of job satisfaction is very crucial to the long-term growth of any social system and for that matter business organization across the globe. In well-managed organizations, employees are seen as the root source of quality and productivity gains. Essentially, such organizations do not only depend on capital investment, but also views employees, as the fundamental source of improvement so as to operate effectively. The aim of the study was to examine the impact of job satisfaction on employee’s performance among staffs of Accra Technical University - suggesting ways it might help the organization in improving the job satisfaction level among the employees. Using the mixed methods design, a total of eighty participants were selected based on convenience sampling technique. With regards to the quantitative approach, self-administered questionnaires were administered to a total of sixty-nine (69) staff in order to obtain data on job satisfaction and employee performance. For the qualitative data, the sample also included eleven (11) Heads of departments who were interviewed on their perception and attitudes of their employees towards their job. Findings revealed that, job satisfaction is one major source of quality and productivity gains in Accra Technical University. Staffs were generally satisfied with competitiveness of salaries; benefits associated with job and information systems in the organization. However, employees were not satisfied with work dynamics relating to pay and monetary rewards, policies regarding promotion, safety and security measures, working conditions, recognition and praise, work related stress and coworker support. Also, the relationship between job satisfaction and employee performance was statistically significant implying that highly satisfied staffs perform significantly better with regards to performance or output. Findings are discussed in the light of Herzberg’s two-factor theory, Adams equity theory and other related literature in the field. Implications of findings are also duly discussed.},
 year = {2022}
}

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TY  - JOUR
T1  - The Impact of Job Satisfaction on Employee’s Performance (A Case of Accra Technical University)
AU  - Esther Ansah Dortey
AU  - Sonia Elizabeth Tetteh
AU  - Evelyn Brookman Akrah
Y1  - 2022/08/09
PY  - 2022
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DO  - 10.11648/j.jhrm.20221003.11
T2  - Journal of Human Resource Management
JF  - Journal of Human Resource Management
JO  - Journal of Human Resource Management
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EP  - 91
PB  - Science Publishing Group
SN  - 2331-0715
UR  - https://doi.org/10.11648/j.jhrm.20221003.11
AB  - In almost all cases, essence of job satisfaction is very crucial to the long-term growth of any social system and for that matter business organization across the globe. In well-managed organizations, employees are seen as the root source of quality and productivity gains. Essentially, such organizations do not only depend on capital investment, but also views employees, as the fundamental source of improvement so as to operate effectively. The aim of the study was to examine the impact of job satisfaction on employee’s performance among staffs of Accra Technical University - suggesting ways it might help the organization in improving the job satisfaction level among the employees. Using the mixed methods design, a total of eighty participants were selected based on convenience sampling technique. With regards to the quantitative approach, self-administered questionnaires were administered to a total of sixty-nine (69) staff in order to obtain data on job satisfaction and employee performance. For the qualitative data, the sample also included eleven (11) Heads of departments who were interviewed on their perception and attitudes of their employees towards their job. Findings revealed that, job satisfaction is one major source of quality and productivity gains in Accra Technical University. Staffs were generally satisfied with competitiveness of salaries; benefits associated with job and information systems in the organization. However, employees were not satisfied with work dynamics relating to pay and monetary rewards, policies regarding promotion, safety and security measures, working conditions, recognition and praise, work related stress and coworker support. Also, the relationship between job satisfaction and employee performance was statistically significant implying that highly satisfied staffs perform significantly better with regards to performance or output. Findings are discussed in the light of Herzberg’s two-factor theory, Adams equity theory and other related literature in the field. Implications of findings are also duly discussed.
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Author Information

Esther Ansah Dortey

Students Affairs Directorate, Accra Technical University, Accra, Ghana
Sonia Elizabeth Tetteh

Academic Affairs Directorate, Accra Technical University, Accra, Ghana
Evelyn Brookman Akrah

Human Resource Directorate, Accra Technical University, Accra, Ghana

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APA Style

Esther Ansah Dortey, Sonia Elizabeth Tetteh, Evelyn Brookman Akrah. (2022). The Impact of Job Satisfaction on Employee’s Performance (A Case of Accra Technical University). Journal of Human Resource Management, 10(3), 77-91. https://doi.org/10.11648/j.jhrm.20221003.11

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ACS Style

Esther Ansah Dortey; Sonia Elizabeth Tetteh; Evelyn Brookman Akrah. The Impact of Job Satisfaction on Employee’s Performance (A Case of Accra Technical University). J. Hum. Resour. Manag. 2022, 10(3), 77-91. doi: 10.11648/j.jhrm.20221003.11

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AMA Style

Esther Ansah Dortey, Sonia Elizabeth Tetteh, Evelyn Brookman Akrah. The Impact of Job Satisfaction on Employee’s Performance (A Case of Accra Technical University). J Hum Resour Manag. 2022;10(3):77-91. doi: 10.11648/j.jhrm.20221003.11

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@article{10.11648/j.jhrm.20221003.11,
  author = {Esther Ansah Dortey and Sonia Elizabeth Tetteh and Evelyn Brookman Akrah},
  title = {The Impact of Job Satisfaction on Employee’s Performance (A Case of Accra Technical University)},
  journal = {Journal of Human Resource Management},
  volume = {10},
  number = {3},
  pages = {77-91},
  doi = {10.11648/j.jhrm.20221003.11},
  url = {https://doi.org/10.11648/j.jhrm.20221003.11},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jhrm.20221003.11},
  abstract = {In almost all cases, essence of job satisfaction is very crucial to the long-term growth of any social system and for that matter business organization across the globe. In well-managed organizations, employees are seen as the root source of quality and productivity gains. Essentially, such organizations do not only depend on capital investment, but also views employees, as the fundamental source of improvement so as to operate effectively. The aim of the study was to examine the impact of job satisfaction on employee’s performance among staffs of Accra Technical University - suggesting ways it might help the organization in improving the job satisfaction level among the employees. Using the mixed methods design, a total of eighty participants were selected based on convenience sampling technique. With regards to the quantitative approach, self-administered questionnaires were administered to a total of sixty-nine (69) staff in order to obtain data on job satisfaction and employee performance. For the qualitative data, the sample also included eleven (11) Heads of departments who were interviewed on their perception and attitudes of their employees towards their job. Findings revealed that, job satisfaction is one major source of quality and productivity gains in Accra Technical University. Staffs were generally satisfied with competitiveness of salaries; benefits associated with job and information systems in the organization. However, employees were not satisfied with work dynamics relating to pay and monetary rewards, policies regarding promotion, safety and security measures, working conditions, recognition and praise, work related stress and coworker support. Also, the relationship between job satisfaction and employee performance was statistically significant implying that highly satisfied staffs perform significantly better with regards to performance or output. Findings are discussed in the light of Herzberg’s two-factor theory, Adams equity theory and other related literature in the field. Implications of findings are also duly discussed.},
 year = {2022}
}

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TY  - JOUR
T1  - The Impact of Job Satisfaction on Employee’s Performance (A Case of Accra Technical University)
AU  - Esther Ansah Dortey
AU  - Sonia Elizabeth Tetteh
AU  - Evelyn Brookman Akrah
Y1  - 2022/08/09
PY  - 2022
N1  - https://doi.org/10.11648/j.jhrm.20221003.11
DO  - 10.11648/j.jhrm.20221003.11
T2  - Journal of Human Resource Management
JF  - Journal of Human Resource Management
JO  - Journal of Human Resource Management
SP  - 77
EP  - 91
PB  - Science Publishing Group
SN  - 2331-0715
UR  - https://doi.org/10.11648/j.jhrm.20221003.11
AB  - In almost all cases, essence of job satisfaction is very crucial to the long-term growth of any social system and for that matter business organization across the globe. In well-managed organizations, employees are seen as the root source of quality and productivity gains. Essentially, such organizations do not only depend on capital investment, but also views employees, as the fundamental source of improvement so as to operate effectively. The aim of the study was to examine the impact of job satisfaction on employee’s performance among staffs of Accra Technical University - suggesting ways it might help the organization in improving the job satisfaction level among the employees. Using the mixed methods design, a total of eighty participants were selected based on convenience sampling technique. With regards to the quantitative approach, self-administered questionnaires were administered to a total of sixty-nine (69) staff in order to obtain data on job satisfaction and employee performance. For the qualitative data, the sample also included eleven (11) Heads of departments who were interviewed on their perception and attitudes of their employees towards their job. Findings revealed that, job satisfaction is one major source of quality and productivity gains in Accra Technical University. Staffs were generally satisfied with competitiveness of salaries; benefits associated with job and information systems in the organization. However, employees were not satisfied with work dynamics relating to pay and monetary rewards, policies regarding promotion, safety and security measures, working conditions, recognition and praise, work related stress and coworker support. Also, the relationship between job satisfaction and employee performance was statistically significant implying that highly satisfied staffs perform significantly better with regards to performance or output. Findings are discussed in the light of Herzberg’s two-factor theory, Adams equity theory and other related literature in the field. Implications of findings are also duly discussed.
VL  - 10
IS  - 3
ER  -

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