Employees’ Satisfaction of Government and Non-Government Banks in Tangail City, Bangladesh

Sayed Mohibul Hossen; Ridwana Chowdhury

doi:doi:10.11648/j.jim.20180702.12

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Employees’ Satisfaction of Government and Non-Government Banks in Tangail City, Bangladesh

Sayed Mohibul Hossen, Ridwana Chowdhury

Published in Journal of Investment and Management (Volume 7, Issue 2)

Received: 13 February 2018 Accepted: 8 April 2018 Published: 8 May 2018

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Abstract

Employees' satisfaction is directly related to their dedication and performance, and customers' satisfaction. Satisfied employees’ put their best effort into building and maintaining successful relationship between the bank and its customers. The present study attempts to identify the key facets contributing to employees' satisfaction in banks and to make a comparative analysis of employees' satisfaction in different ownership structures such as government banks and non-government banks of a small town in Bangladesh. Primary data was used in the study and the sample size of the study was 102 employees from these two sectors of banks situated in Tangail city. Factors including salary of employees, performance appraisal system, promotional strategies, employee’s relationship with management and other co- employees, training and development program, influence of higher authority and working hours are found important for improving job satisfaction of bank employees in Tangail. By the analysis we have found that association between employees’ job satisfaction and their Opportunity to take part in training, courses & workshops, involvement in decision making, company’s behavior as well as company’s well treatment and opinion on Career appointments are significant. Increase in level of these factors improves overall satisfaction of employees which is identified by using statistical techniques.

Published in	Journal of Investment and Management (Volume 7, Issue 2)
DOI	10.11648/j.jim.20180702.12
Page(s)	53-58
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2018. Published by Science Publishing Group

Keywords

Employees’ Satisfaction, Government, Non-Government, Banks

References

[1]	K. Bhatti, T. Qureshi, “Impact of employee participation on job satisfaction, employee commitment and employee productivity,” International Review of Business Research Papers, 2007, 3 (2), 54–68.
[2]	S. Chandan, Jit, “Organizational behavior,” New Delhi Vikas Publishing House pvt. Ltd. 2005, 3rd edition. pp. 83-85. 3622.
[3]	K. H. CH, “Internal Service Quality–An Empirical Assessment,” International journal of quality management, 1999.
[4]	H. T. Khshab, “The impact of some measures to marketing performance of employees in banks,” Mosel University, 2005.
[5]	S. H. Lease, “Work attitudes and outcomes,” Journal of Vocational Behavior, 1998, vol. 53 (2): 154–183.
[6]	E. Locke, “The nature and causes of job satisfaction,” In M. D. Dunnette (Ed.), Handbook of industrial and organizational psychology, 1976 pp. 1297–1349). Chicago: Rand McNally.
[7]	M. M. Iqbal, “Job Satisfaction in Commercial Banks of Bangladesh with Different Ownership Structures: A Comparative Study,” 2013.
[8]	M. Shallu, Sehgal, “Job satisfaction of bank employees” International Journal of Marketing, Financial Services & Management Research,” vol. 1 Issue 7, ISSN 2277, July 2012.
[9]	P. E. Spector, “Job Satisfaction: Application, Assessment, Causes, and Consequences. Thousand Oaks, CA: Sage,” 1997.
[10]	http://research.daffodilvarsity.edu.bd/wp-content/uploads/2014/04/Eastern-University-Journal-December-2006.pdf.
[11]	Anamika, “Stress and Job Satisfaction level among Government and Private Sector Bank Employees: a Study on Urban Area in Patna India,” The International Journal of Indian Psychology, Vol. 4, Issue 1, October-December 2016.
[12]	Weerasinghe, “Factors Affecting to Job Satisfaction of Banking Employees in Sri Lanka,” Business and Management Horizons, Vol. 5, No. 1, 2017.
[13]	G. Kumari and K. M. Pandey, “Job Satisfaction in Public Sector and Private Sector: A Comparison,” International Journal of Innovation, Management and Technology, Vol. 2, No. 3, June 2011.
[14]	N. I. Sarker, A. Sultana, S. Prodhan, “Job satisfaction of employees of public and private organizations in Bangladesh,” Journal of Political Science, Public and International Affairs Vol. 1 (1), pp. 002-008, June, 2017.

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Sayed Mohibul Hossen, Ridwana Chowdhury. (2018). Employees’ Satisfaction of Government and Non-Government Banks in Tangail City, Bangladesh. Journal of Investment and Management, 7(2), 53-58. https://doi.org/10.11648/j.jim.20180702.12

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Sayed Mohibul Hossen; Ridwana Chowdhury. Employees’ Satisfaction of Government and Non-Government Banks in Tangail City, Bangladesh. J. Invest. Manag. 2018, 7(2), 53-58. doi: 10.11648/j.jim.20180702.12

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AMA Style

Sayed Mohibul Hossen, Ridwana Chowdhury. Employees’ Satisfaction of Government and Non-Government Banks in Tangail City, Bangladesh. J Invest Manag. 2018;7(2):53-58. doi: 10.11648/j.jim.20180702.12

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@article{10.11648/j.jim.20180702.12,
  author = {Sayed Mohibul Hossen and Ridwana Chowdhury},
  title = {Employees’ Satisfaction of Government and Non-Government Banks in Tangail City, Bangladesh},
  journal = {Journal of Investment and Management},
  volume = {7},
  number = {2},
  pages = {53-58},
  doi = {10.11648/j.jim.20180702.12},
  url = {https://doi.org/10.11648/j.jim.20180702.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jim.20180702.12},
  abstract = {Employees' satisfaction is directly related to their dedication and performance, and customers' satisfaction. Satisfied employees’ put their best effort into building and maintaining successful relationship between the bank and its customers. The present study attempts to identify the key facets contributing to employees' satisfaction in banks and to make a comparative analysis of employees' satisfaction in different ownership structures such as government banks and non-government banks of a small town in Bangladesh. Primary data was used in the study and the sample size of the study was 102 employees from these two sectors of banks situated in Tangail city. Factors including salary of employees, performance appraisal system, promotional strategies, employee’s relationship with management and other co- employees, training and development program, influence of higher authority and working hours are found important for improving job satisfaction of bank employees in Tangail. By the analysis we have found that association between employees’ job satisfaction and their Opportunity to take part in training, courses & workshops, involvement in decision making, company’s behavior as well as company’s well treatment and opinion on Career appointments are significant. Increase in level of these factors improves overall satisfaction of employees which is identified by using statistical techniques.},
 year = {2018}
}

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TY  - JOUR
T1  - Employees’ Satisfaction of Government and Non-Government Banks in Tangail City, Bangladesh
AU  - Sayed Mohibul Hossen
AU  - Ridwana Chowdhury
Y1  - 2018/05/08
PY  - 2018
N1  - https://doi.org/10.11648/j.jim.20180702.12
DO  - 10.11648/j.jim.20180702.12
T2  - Journal of Investment and Management
JF  - Journal of Investment and Management
JO  - Journal of Investment and Management
SP  - 53
EP  - 58
PB  - Science Publishing Group
SN  - 2328-7721
UR  - https://doi.org/10.11648/j.jim.20180702.12
AB  - Employees' satisfaction is directly related to their dedication and performance, and customers' satisfaction. Satisfied employees’ put their best effort into building and maintaining successful relationship between the bank and its customers. The present study attempts to identify the key facets contributing to employees' satisfaction in banks and to make a comparative analysis of employees' satisfaction in different ownership structures such as government banks and non-government banks of a small town in Bangladesh. Primary data was used in the study and the sample size of the study was 102 employees from these two sectors of banks situated in Tangail city. Factors including salary of employees, performance appraisal system, promotional strategies, employee’s relationship with management and other co- employees, training and development program, influence of higher authority and working hours are found important for improving job satisfaction of bank employees in Tangail. By the analysis we have found that association between employees’ job satisfaction and their Opportunity to take part in training, courses & workshops, involvement in decision making, company’s behavior as well as company’s well treatment and opinion on Career appointments are significant. Increase in level of these factors improves overall satisfaction of employees which is identified by using statistical techniques.
VL  - 7
IS  - 2
ER  -

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Author Information

Sayed Mohibul Hossen

Department of Statistics, Faculty of Science, Mawlana Bhashani Science and Technology University, Tangail, Bangladesh
Ridwana Chowdhury

Department of Statistics, Faculty of Science, Mawlana Bhashani Science and Technology University, Tangail, Bangladesh

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APA Style

Sayed Mohibul Hossen, Ridwana Chowdhury. (2018). Employees’ Satisfaction of Government and Non-Government Banks in Tangail City, Bangladesh. Journal of Investment and Management, 7(2), 53-58. https://doi.org/10.11648/j.jim.20180702.12

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ACS Style

Sayed Mohibul Hossen; Ridwana Chowdhury. Employees’ Satisfaction of Government and Non-Government Banks in Tangail City, Bangladesh. J. Invest. Manag. 2018, 7(2), 53-58. doi: 10.11648/j.jim.20180702.12

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AMA Style

Sayed Mohibul Hossen, Ridwana Chowdhury. Employees’ Satisfaction of Government and Non-Government Banks in Tangail City, Bangladesh. J Invest Manag. 2018;7(2):53-58. doi: 10.11648/j.jim.20180702.12

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@article{10.11648/j.jim.20180702.12,
  author = {Sayed Mohibul Hossen and Ridwana Chowdhury},
  title = {Employees’ Satisfaction of Government and Non-Government Banks in Tangail City, Bangladesh},
  journal = {Journal of Investment and Management},
  volume = {7},
  number = {2},
  pages = {53-58},
  doi = {10.11648/j.jim.20180702.12},
  url = {https://doi.org/10.11648/j.jim.20180702.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jim.20180702.12},
  abstract = {Employees' satisfaction is directly related to their dedication and performance, and customers' satisfaction. Satisfied employees’ put their best effort into building and maintaining successful relationship between the bank and its customers. The present study attempts to identify the key facets contributing to employees' satisfaction in banks and to make a comparative analysis of employees' satisfaction in different ownership structures such as government banks and non-government banks of a small town in Bangladesh. Primary data was used in the study and the sample size of the study was 102 employees from these two sectors of banks situated in Tangail city. Factors including salary of employees, performance appraisal system, promotional strategies, employee’s relationship with management and other co- employees, training and development program, influence of higher authority and working hours are found important for improving job satisfaction of bank employees in Tangail. By the analysis we have found that association between employees’ job satisfaction and their Opportunity to take part in training, courses & workshops, involvement in decision making, company’s behavior as well as company’s well treatment and opinion on Career appointments are significant. Increase in level of these factors improves overall satisfaction of employees which is identified by using statistical techniques.},
 year = {2018}
}

Copy | Download

TY  - JOUR
T1  - Employees’ Satisfaction of Government and Non-Government Banks in Tangail City, Bangladesh
AU  - Sayed Mohibul Hossen
AU  - Ridwana Chowdhury
Y1  - 2018/05/08
PY  - 2018
N1  - https://doi.org/10.11648/j.jim.20180702.12
DO  - 10.11648/j.jim.20180702.12
T2  - Journal of Investment and Management
JF  - Journal of Investment and Management
JO  - Journal of Investment and Management
SP  - 53
EP  - 58
PB  - Science Publishing Group
SN  - 2328-7721
UR  - https://doi.org/10.11648/j.jim.20180702.12
AB  - Employees' satisfaction is directly related to their dedication and performance, and customers' satisfaction. Satisfied employees’ put their best effort into building and maintaining successful relationship between the bank and its customers. The present study attempts to identify the key facets contributing to employees' satisfaction in banks and to make a comparative analysis of employees' satisfaction in different ownership structures such as government banks and non-government banks of a small town in Bangladesh. Primary data was used in the study and the sample size of the study was 102 employees from these two sectors of banks situated in Tangail city. Factors including salary of employees, performance appraisal system, promotional strategies, employee’s relationship with management and other co- employees, training and development program, influence of higher authority and working hours are found important for improving job satisfaction of bank employees in Tangail. By the analysis we have found that association between employees’ job satisfaction and their Opportunity to take part in training, courses & workshops, involvement in decision making, company’s behavior as well as company’s well treatment and opinion on Career appointments are significant. Increase in level of these factors improves overall satisfaction of employees which is identified by using statistical techniques.
VL  - 7
IS  - 2
ER  -

Copy | Download