Patient Satisfaction as a Predicative Factor of Treatment Success

Elvedin Osmanovic; Almir Jagodic; Irma Ikanovic; Mersiha Cerkezovic; Halid Mahmutbegovic; Nail Jusic

doi:doi:10.11648/j.wjph.20220702.14

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Patient Satisfaction as a Predicative Factor of Treatment Success

Elvedin Osmanovic, Almir Jagodic, Irma Ikanovic, Mersiha Cerkezovic, Halid Mahmutbegovic, Nail Jusic

Published in World Journal of Public Health (Volume 7, Issue 2)

Received: 8 April 2022 Accepted: 23 April 2022 Published: 29 April 2022

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Abstract

In order to achieve patient satisfaction, medical employees must work daily to improve the quality of work in all medical institutions. It is a process that aims to achieve efficiency in the process of working with patients, in order to achieve their satisfaction. Responsibility of providing quality and quantity of sufficient health care lies with health care employess including doctors, nurses / technicians, management, non-medical staff, but also those who use health care. Providing rewards and achieving the goals of healthcare workers is a condition for motivation. Institutions must meet the requirements of medical workers, but there must also be a political will as well in order for medical workers to fulfill their duties. The main purpose of the study is to explore, determine a direction (positive / negative) in relation to patient satisfaction with the provided / received medical care / service, that is, the quality of interaction (services provided), taking into account: medical personnel (doctors and nurses), access to the institution, and the environment in the medical institution. The study of patient satisfaction with the quality and safety of medical services involved 126 users of medical services in four health institutions. 120 interviewed patients have completed the questionnaire in total, 6 patients have not completed the questionnaire and 6 questionnaires will not be accepted for statistical processing and analysis. In our work, 83% of patients of both sexes are satisfied with working hours. In order to achieve a more significant improvement in the quality of services provided, it is necessary to organize a system that meets the needs of users and coordinate medical procedures for the benefit of users, increasing the quality of services to a higher level.

Published in	World Journal of Public Health (Volume 7, Issue 2)
DOI	10.11648/j.wjph.20220702.14
Page(s)	61-66
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2022. Published by Science Publishing Group

Keywords

Patient Satisfaction, Treatment Success, Treatment Duration, Motivation

References

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APA Style

Elvedin Osmanovic, Almir Jagodic, Irma Ikanovic, Mersiha Cerkezovic, Halid Mahmutbegovic, et al. (2022). Patient Satisfaction as a Predicative Factor of Treatment Success. World Journal of Public Health, 7(2), 61-66. https://doi.org/10.11648/j.wjph.20220702.14

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ACS Style

Elvedin Osmanovic; Almir Jagodic; Irma Ikanovic; Mersiha Cerkezovic; Halid Mahmutbegovic, et al. Patient Satisfaction as a Predicative Factor of Treatment Success. World J. Public Health 2022, 7(2), 61-66. doi: 10.11648/j.wjph.20220702.14

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AMA Style

Elvedin Osmanovic, Almir Jagodic, Irma Ikanovic, Mersiha Cerkezovic, Halid Mahmutbegovic, et al. Patient Satisfaction as a Predicative Factor of Treatment Success. World J Public Health. 2022;7(2):61-66. doi: 10.11648/j.wjph.20220702.14

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@article{10.11648/j.wjph.20220702.14,
  author = {Elvedin Osmanovic and Almir Jagodic and Irma Ikanovic and Mersiha Cerkezovic and Halid Mahmutbegovic and Nail Jusic},
  title = {Patient Satisfaction as a Predicative Factor of Treatment Success},
  journal = {World Journal of Public Health},
  volume = {7},
  number = {2},
  pages = {61-66},
  doi = {10.11648/j.wjph.20220702.14},
  url = {https://doi.org/10.11648/j.wjph.20220702.14},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.wjph.20220702.14},
  abstract = {In order to achieve patient satisfaction, medical employees must work daily to improve the quality of work in all medical institutions. It is a process that aims to achieve efficiency in the process of working with patients, in order to achieve their satisfaction. Responsibility of providing quality and quantity of sufficient health care lies with health care employess including doctors, nurses / technicians, management, non-medical staff, but also those who use health care. Providing rewards and achieving the goals of healthcare workers is a condition for motivation. Institutions must meet the requirements of medical workers, but there must also be a political will as well in order for medical workers to fulfill their duties. The main purpose of the study is to explore, determine a direction (positive / negative) in relation to patient satisfaction with the provided / received medical care / service, that is, the quality of interaction (services provided), taking into account: medical personnel (doctors and nurses), access to the institution, and the environment in the medical institution. The study of patient satisfaction with the quality and safety of medical services involved 126 users of medical services in four health institutions. 120 interviewed patients have completed the questionnaire in total, 6 patients have not completed the questionnaire and 6 questionnaires will not be accepted for statistical processing and analysis. In our work, 83% of patients of both sexes are satisfied with working hours. In order to achieve a more significant improvement in the quality of services provided, it is necessary to organize a system that meets the needs of users and coordinate medical procedures for the benefit of users, increasing the quality of services to a higher level.},
 year = {2022}
}

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TY  - JOUR
T1  - Patient Satisfaction as a Predicative Factor of Treatment Success
AU  - Elvedin Osmanovic
AU  - Almir Jagodic
AU  - Irma Ikanovic
AU  - Mersiha Cerkezovic
AU  - Halid Mahmutbegovic
AU  - Nail Jusic
Y1  - 2022/04/29
PY  - 2022
N1  - https://doi.org/10.11648/j.wjph.20220702.14
DO  - 10.11648/j.wjph.20220702.14
T2  - World Journal of Public Health
JF  - World Journal of Public Health
JO  - World Journal of Public Health
SP  - 61
EP  - 66
PB  - Science Publishing Group
SN  - 2637-6059
UR  - https://doi.org/10.11648/j.wjph.20220702.14
AB  - In order to achieve patient satisfaction, medical employees must work daily to improve the quality of work in all medical institutions. It is a process that aims to achieve efficiency in the process of working with patients, in order to achieve their satisfaction. Responsibility of providing quality and quantity of sufficient health care lies with health care employess including doctors, nurses / technicians, management, non-medical staff, but also those who use health care. Providing rewards and achieving the goals of healthcare workers is a condition for motivation. Institutions must meet the requirements of medical workers, but there must also be a political will as well in order for medical workers to fulfill their duties. The main purpose of the study is to explore, determine a direction (positive / negative) in relation to patient satisfaction with the provided / received medical care / service, that is, the quality of interaction (services provided), taking into account: medical personnel (doctors and nurses), access to the institution, and the environment in the medical institution. The study of patient satisfaction with the quality and safety of medical services involved 126 users of medical services in four health institutions. 120 interviewed patients have completed the questionnaire in total, 6 patients have not completed the questionnaire and 6 questionnaires will not be accepted for statistical processing and analysis. In our work, 83% of patients of both sexes are satisfied with working hours. In order to achieve a more significant improvement in the quality of services provided, it is necessary to organize a system that meets the needs of users and coordinate medical procedures for the benefit of users, increasing the quality of services to a higher level.
VL  - 7
IS  - 2
ER  -

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Author Information

Elvedin Osmanovic

Hemodialysis Center, Public Health Institution Health Centre, Zivinice, Bosnia and Herzegovina
Almir Jagodic

Department of Physical Medicine, Public Health Institution Health Centre, Zivinice, Bosnia and Herzegovina
Irma Ikanovic

Emergency Medical Care, Institute of Emergency Medicine, Sarajevo, Bosnia and Herzegovina
Mersiha Cerkezovic

Hemodialysis Center, Public Health Institution Health Centre, Zivinice, Bosnia and Herzegovina
Halid Mahmutbegovic

Quality Control in Healthcare, Public Health Institution Health Centre, Zivinice, Bosnia and Herzegovina
Nail Jusic

Administration Department, Public Health Institution Health Centre, Zivinice, Bosnia and Herzegovina

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APA Style

Elvedin Osmanovic, Almir Jagodic, Irma Ikanovic, Mersiha Cerkezovic, Halid Mahmutbegovic, et al. (2022). Patient Satisfaction as a Predicative Factor of Treatment Success. World Journal of Public Health, 7(2), 61-66. https://doi.org/10.11648/j.wjph.20220702.14

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ACS Style

Elvedin Osmanovic; Almir Jagodic; Irma Ikanovic; Mersiha Cerkezovic; Halid Mahmutbegovic, et al. Patient Satisfaction as a Predicative Factor of Treatment Success. World J. Public Health 2022, 7(2), 61-66. doi: 10.11648/j.wjph.20220702.14

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AMA Style

Elvedin Osmanovic, Almir Jagodic, Irma Ikanovic, Mersiha Cerkezovic, Halid Mahmutbegovic, et al. Patient Satisfaction as a Predicative Factor of Treatment Success. World J Public Health. 2022;7(2):61-66. doi: 10.11648/j.wjph.20220702.14

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@article{10.11648/j.wjph.20220702.14,
  author = {Elvedin Osmanovic and Almir Jagodic and Irma Ikanovic and Mersiha Cerkezovic and Halid Mahmutbegovic and Nail Jusic},
  title = {Patient Satisfaction as a Predicative Factor of Treatment Success},
  journal = {World Journal of Public Health},
  volume = {7},
  number = {2},
  pages = {61-66},
  doi = {10.11648/j.wjph.20220702.14},
  url = {https://doi.org/10.11648/j.wjph.20220702.14},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.wjph.20220702.14},
  abstract = {In order to achieve patient satisfaction, medical employees must work daily to improve the quality of work in all medical institutions. It is a process that aims to achieve efficiency in the process of working with patients, in order to achieve their satisfaction. Responsibility of providing quality and quantity of sufficient health care lies with health care employess including doctors, nurses / technicians, management, non-medical staff, but also those who use health care. Providing rewards and achieving the goals of healthcare workers is a condition for motivation. Institutions must meet the requirements of medical workers, but there must also be a political will as well in order for medical workers to fulfill their duties. The main purpose of the study is to explore, determine a direction (positive / negative) in relation to patient satisfaction with the provided / received medical care / service, that is, the quality of interaction (services provided), taking into account: medical personnel (doctors and nurses), access to the institution, and the environment in the medical institution. The study of patient satisfaction with the quality and safety of medical services involved 126 users of medical services in four health institutions. 120 interviewed patients have completed the questionnaire in total, 6 patients have not completed the questionnaire and 6 questionnaires will not be accepted for statistical processing and analysis. In our work, 83% of patients of both sexes are satisfied with working hours. In order to achieve a more significant improvement in the quality of services provided, it is necessary to organize a system that meets the needs of users and coordinate medical procedures for the benefit of users, increasing the quality of services to a higher level.},
 year = {2022}
}

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TY  - JOUR
T1  - Patient Satisfaction as a Predicative Factor of Treatment Success
AU  - Elvedin Osmanovic
AU  - Almir Jagodic
AU  - Irma Ikanovic
AU  - Mersiha Cerkezovic
AU  - Halid Mahmutbegovic
AU  - Nail Jusic
Y1  - 2022/04/29
PY  - 2022
N1  - https://doi.org/10.11648/j.wjph.20220702.14
DO  - 10.11648/j.wjph.20220702.14
T2  - World Journal of Public Health
JF  - World Journal of Public Health
JO  - World Journal of Public Health
SP  - 61
EP  - 66
PB  - Science Publishing Group
SN  - 2637-6059
UR  - https://doi.org/10.11648/j.wjph.20220702.14
AB  - In order to achieve patient satisfaction, medical employees must work daily to improve the quality of work in all medical institutions. It is a process that aims to achieve efficiency in the process of working with patients, in order to achieve their satisfaction. Responsibility of providing quality and quantity of sufficient health care lies with health care employess including doctors, nurses / technicians, management, non-medical staff, but also those who use health care. Providing rewards and achieving the goals of healthcare workers is a condition for motivation. Institutions must meet the requirements of medical workers, but there must also be a political will as well in order for medical workers to fulfill their duties. The main purpose of the study is to explore, determine a direction (positive / negative) in relation to patient satisfaction with the provided / received medical care / service, that is, the quality of interaction (services provided), taking into account: medical personnel (doctors and nurses), access to the institution, and the environment in the medical institution. The study of patient satisfaction with the quality and safety of medical services involved 126 users of medical services in four health institutions. 120 interviewed patients have completed the questionnaire in total, 6 patients have not completed the questionnaire and 6 questionnaires will not be accepted for statistical processing and analysis. In our work, 83% of patients of both sexes are satisfied with working hours. In order to achieve a more significant improvement in the quality of services provided, it is necessary to organize a system that meets the needs of users and coordinate medical procedures for the benefit of users, increasing the quality of services to a higher level.
VL  - 7
IS  - 2
ER  -

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